(Providenciales, Turks and Caicos) - In response to industry demands for superior luxury service in the Caribbean, Grace Bay Club introduced the first Hotel School in Turks and Caicos to educate individuals entering the service industry. In addition, Grace Bay Club created an intensive 18-month training program to both elevate the existing standard of service with current employees and increase productivity at the hotel and in the region.
“Turks and Caicos is an emerging luxury destination and as our product continues to flourish, so must our service,” says Nikheel Advani, Chief Operating Officer of Grace Bay Resorts and founder of the Hotel School and Training Program. “It is our mission at the Grace Bay Club to invest in the people of the Turks and Caicos Islands through the development of their interests and skills in the hospitality industry and to continually strive to redefine the service industry.”
Currently, the on-site Hotel School, created for the local population entering the hospitality industry, employs an experiential learning model with courses in table service, wine, customer service and communication. Introduced in 2005, the monthly course discusses all areas of customer service, performance management, work attitudes, culture and coaching, diversity training and much more.
In conjunction with the new training regime, the Grace Bay Club is redefining the traditional butler experience with the introduction of the Personal Concierge program. This intuitive service ensures that every stay at the Grace Bay Club caters to the individual tastes and needs of each guest.
Following the success of the Hotel School, Grace Bay Club introduced an additional 18-month training program on-site to keep current employees updated on the latest luxury service trends. The program, launched in October of 2007 by Sandra Husbands and Nikheel Advani, is open to Grace Bay Club staff, island residents and hotel guests.
“Success is achieved through empowering people and our Hotel School does just that,” says Advani. “To see this project come to fruition has been a dream come true. Given the success we have had with the Hotel School, it was only natural to create a course for our existing employees to keep their service knowledge fresh and thus our product remains at the forefront of the luxury market.”
In late 2005, the Grace Bay Club Hotel School expanded opening a sister program with the Turks and Caicos Hotel Tourism and Training Institute in the town center of Providenciales. The training program, lead by Norma Goodridge, is founded on the same principals and curriculum created at Grace Bay Club and open to the local population.
About Grace Bay Club
Perched on 11 acres of immaculate beachfront, Grace Bay Club was the first luxury hotel built in Turks and Caicos and has since set the benchmark for luxury development in the region. Founded in 1993, the storied 21-suite boutique resort was purchased in 2001 by a partnership group led by Mark Durliat. Following an extensive $250 million renovation in 2006, Grace Bay Club was reintroduced into the luxury market earning top acclaim including the award for #1 Hotel in Turks and Caicos from Travel + Leisure in 2007 and continuing its place on the Conde Nast Traveler Gold List for more than 10 years. A member of Leading Hotels of the World, Grace Bay Club offers guests a uniquely hands-on travel experience with a focus on luxury and service. A quiet haven for uninterrupted relaxation, the 82-suite resort is divided into two separate sections for discerning travelers of all tastes including: the adults-only Hotel at Grace Bay Club area with private restaurant, bars and swimming pool in addition to the family-friendly Villas at Grace Bay Club with their own restaurant, bar and pool. In 2007, Grace Bay Club introduced the award-winning Infiniti Bar and a collection of contemporary refinements to beachfront eateries Anacaona and Grill Rouge, elevating the dining experience in Turks and Caicos. Additional guest amenities include an expansive 5,000 square foot Anani Spa and Fitness Center and innovative Kid’s Town activities for families. Grace Bay Club introduced The Estate, a collection of 22 custom-designed ultra-elegant suites, in February 2009.
About Grace Bay Resorts
Grace Bay Resorts is a boutique developer and operator of high-end, luxury resorts and branded residences, founded from its flagship property Grace Bay Club in Turks and Caicos which opened in 1993. Led by Mark Durliat and Nikheel Advani, the developers and hoteliers behind this renowned resort, and Michael Brewster, Managing Partner of Denver-based SV Capital Partners, Grace Bay Resorts provides development, branding and management for its brand and is expanding its award-winning services into other Caribbean destinations and Latin America, with a target of 10 properties in the next few years.