Frequently Asked Questions
Ensuring the safety and well-being of our guests, team members, and community remains our top priority. We have implemented a series of new cleaning protocols in order to protect against Covid-19 and ensure even-higher standards of cleanliness through each resort is achieved and maintained. As part of these elevated measures, we will be including additional protocols for team member personal hygiene, removing unnecessary touchpoints, cleaning and disinfecting all areas with a focus on high touch surfaces, and physical distancing practices.
Sanitizer stations are available throughout the resort and frequent hand washing is highly encouraged. Signage will be visible throughout the property where applicable for proper physical distancing practices.
Grace Bay Resort properties have established additional procedures to ensure the regular deep cleaning of its hotels. We will be conducting a full deep clean of all areas at every hotel, prior to re-opening, following these well-established best practices provided by CDC, WHO, and CARPHA.
At this time a brief temperature check, as well as a health questionnaire will need to be completed upon arrival to the Providenciales Airport. We highly recommend to have two copies of each your negative COVID-19 PCR test as well as your insurance coverage documents and the TCI assured certificate for each traveler. Taxis will be available on a cue with social distancing practices. We highly recommend securing appropriate transportation prior to your departure and can do so by contacting our pre-arrivals team at [email protected]
For more details on Airport Protocols Click Here>>>
All Grace Bay Resorts team members will be wearing protective wear, including face covers and disposable hand gloves where applicable. Face coverings will be available for guests, should they be necessary as face coverings are required in all public areas of the resort as well as off property through December 31, 2020. The use of face coverings is not required while seated for dining at any of our restaurants or while enjoying the turquoise waters of Grace Bay Beach and any of our swimming pools. All standard operating procedures will be reviewed and updated accordingly based on guidance from the Turks & Caicos Government.
All Grace Bay Resort properties remain steadfast in our commitment to provide every guest and team member with the highest levels of service and care. Upon arrival, you will be welcomed to paradise, luggage will be disinfected, and delivered to the door of your accommodations.
Although a temperature screening will not take place upon arrival from the airport, A temperature check will take place with contactless thermometers to the forehead when guests return from activities off hotel premises. Should a guest have a high temperature, or any other visible symptoms at any time consistent with Covid-19, they will be cared for in a separate designated room until suitable onward care can be arranged.
Prior to your arrival, deep cleaning of all curtains, fabrics, quilts, pillows, and cushions will take place. All floors, hard surfaces, and high touch surfaces will be cleaned and disinfected with a cleaning product approved to protect against Covid-19.
Every fourth day of your stay during housekeeping service we will use an electrostatic fogger over high touch areas with anti-bacterial disinfectants to maintain your safety and well-being.
Every Accommodation will have disinfectant wipes, hand sanitizer, and a UV sanitizer box for handheld devices, keys, etc.
Dining throughout each of the resorts will remain an exceptional experience with unique offerings and a little more privacy. Restaurants will space seating according to physical distancing practices at 70% Occupancy as required by the Turks & Caicos Government. Self Service Buffet will not be available at this time.
Swimming Pools will remain operational. Chlorine levels will be frequently monitored at each of our resorts swimming pools and kept within the operating parameters of regular swimming protocols. Pools will be staffed to ensure adherence to physical distancing around the pool decks.
An attendant will frequently sanitize all equipment after each use. a maximum of eight (8) guests at Grace Bay Club, four (4) guests at West Bay Club, and Point Grace are permitted in the fitness center at any time to ensure proper physical distancing practices. Yoga with David Bowen will continue to take place outdoors practicing proper physical distancing. Each yoga mat will be thoroughly sanitized before and after each use.
Spa services will remain available for your enjoyment. All areas will be thoroughly sanitized before and after each guest, physical distancing practices will be followed at all times.
(Grace Bay Club only) A Maximum of eight (8) persons will be permitted in the boutique at one time, All high touch areas will be sanitized throughout the day, Clothing cannot be tried on in the boutique, and physical distancing will be practiced. For your convenience sanitizing UV wands, face coverings, and a variety of sanitizers are available for purchase.
Children’s program will continue, practicing proper social distancing and an increase in outdoor activities. A maximum of 5 children or one family per day inside the program facilities.
Bicycle rentals and Non-motorized watersports will be available for your use during hours of operation and will be sanitized thoroughly after and before each use. Any boating excursions will have a maximum of 6 guests per vessel at any time. Please ensure to reserve activities in advance of your travels to ensure availability.
A Maximum of four guests or one family per elevator at any time at Grace Bay Club. At Point Grace and West Bay Club a maximum of two persons or one family per elevator to ensure proper physical distancing measures.
To report a suspected case or potential exposure to COVID-19 please contact the local Coronavirus hotline 649.333.0911 or 649.232.9444 and let them know about your symptoms.
All protocols and procedures will be subject to updates in line with the very latest guidance from relevant health and industry authorities.
Valet services will remain available, upon surrender of the vehicle, the attendant will sanitize the driver seat, park the vehicle accordingly, and sanitize the vehicle once more for extra caution.